Refund policy

Inspection and Replacement Policy

At SKMEI Egypt, we are committed to providing our customers with a clear and reliable shopping experience. Customers are given the opportunity to inspect the product before completing delivery and payment. We also provide a replacement service in the event of a confirmed manufacturing defect, subject to the terms below.

1. Inspection Before Payment

Customers may open the package, inspect the watch, and examine the product in the presence of the delivery representative before completing the delivery and payment.

The inspection allows the customer to verify:

  • The model, color, and design.

  • The condition and integrity of the watch.

  • That the product matches the order and meets the customer's expectations.

If the product is not suitable for the customer or does not meet their expectations for any reason, the customer may refuse the delivery during the inspection and hand the product directly to the delivery representative for return.

The inspection is provided to allow customers to verify the product and make their acceptance decision before completing the purchase.

2. Replacement After Acceptance — Within 14 Days

Once the customer has completed the inspection, accepted the product, and received it from the delivery representative, the product is considered accepted in terms of inspection and delivery.

However, SKMEI Egypt remains committed to the quality of its products and provides after-sales service in the event of a confirmed manufacturing defect.

If a defect related to the manufacturing quality or performance of the watch appears within 14 days from the date of delivery, the customer should contact our Customer Service team and report the issue.

Following an inspection of the product and confirmation that the defect resulted from manufacturing and not from misuse, the watch will be replaced with a new watch of the same model, subject to availability.

This includes, for example, defects affecting the watch mechanism, hand movement, or any other component where the issue is confirmed to have resulted from a manufacturing defect.

Replacement does not cover damage resulting from:

  • Misuse or failure to follow operating instructions.

  • Breakage, impact, or scratches.

  • Improper use or handling.

  • Any modification or repair performed outside authorized service channels.

  • Damage resulting from conditions or methods of use not covered by the warranty.

3. Conditional Offers and Promotional Discounts

For purchases made under a conditional promotional offer, such as a 15% discount when purchasing two or more watches, returning one of the products will result in the cancellation of the promotional discount associated with the order.

In such cases, the value of the products retained by the customer will be recalculated based on their original price before the discount, and the value of the cancelled discount will be deducted from any amount eligible for refund.

This is because the promotional discount was conditional upon meeting the required number of products specified in the offer.

4. Replacement Requests and Defect Reports

To report a defect or submit a replacement request, please contact our Customer Service team through:

Email: support@skmei.com.eg
WhatsApp: 01121745000

Our Customer Service team will review the order and the reported issue, provide the necessary instructions, and initiate the inspection and replacement process within 48 hours of receiving the request.

SKMEI Egypt — Reliable Quality and Dedicated After-Sales Service.